Customer Support
Contact Us
Need help with your Hunkemoller order or shopping experience? Our support team is here to assist with orders, shipping, returns, exchanges, product questions, and account help.
Get in Touch
How Can We Help?
For the fastest support, please email us with clear details about your request. We aim to respond within 24–48 hours during customer service hours.
Email Customer Support
What to Include
To help us review your message quickly, please include the most relevant details when you contact Hunkemoller support.
- Your full name and the email address used at checkout.
- Your order number, if your question is order related.
- A short description of the issue or question.
- Photos of the product or package, if helpful for your request.
- Your preferred resolution, such as an update, exchange guidance, or product information.
Support Topics
Customer Service Help
Choose the topic that best matches your question so our team can understand your request and reply with the right information.
Order Support
Contact us for help with order details, order confirmation questions, item concerns, or general purchase support.
Shipping Support
Ask us about shipping updates, delivery questions, package status, or information related to your shipment.
Returns & Exchanges
Reach out before sending items back so we can provide the correct return or exchange instructions.
Product Questions
Need help with sizing, product details, fit, or style information? Send us your question before ordering.
Account Help
We can assist with account-related questions, email updates, checkout concerns, or access issues.
Contact Form
You may also use the contact form on this page and include the same details listed above.
Service Hours
When We Reply
Customer service hours are Monday–Friday, 9:00 AM–6:00 PM. Messages sent outside these hours will be reviewed during the next available support period.
Privacy Note
Your Information
Please only share information needed to help with your request. Details you provide are used to review and respond to your customer service message.
We’re Here to Help
Thank You for Contacting Hunkemoller
Whether you have a question about an order, shipping, returns, exchanges, products, or your account, we’ll do our best to provide a clear and helpful response.
