Delivery Information
Shipping Policy
Hunkemoller offers Free Worldwide Shipping on eligible orders. This policy explains our order processing time, estimated delivery time, tracking updates, shipping destinations, customs coverage, and how to contact us if you need help with a shipment.
Shipping Service
Free Worldwide Shipping
Hunkemoller provides Free Worldwide Shipping. You will not be charged a standard shipping fee for eligible orders at checkout.
Shipping availability may depend on the destination, order details, and any restrictions that apply to the delivery location.
Shipping Destinations
We ship to customers worldwide where delivery service is available. Please make sure your shipping address is complete and accurate before placing your order.
- Enter your full name, street address, city, state or province, postal code, and country.
- Use a valid email address so we can send order and tracking updates.
- Check your address carefully before checkout to avoid delivery delays.
- Contact us as soon as possible if you notice an address mistake after placing your order.
Estimated Timeline
Processing, Delivery, and Tracking
We work to process and ship orders as efficiently as possible. Delivery times are estimates and may vary due to order volume, destination, weather, customs review, or other carrier-related delays.
Order Processing
Orders are usually processed within 1–3 days after your order is placed and payment is confirmed.
Estimated Delivery
Estimated delivery time is 2–5 days after shipment, depending on the destination and delivery conditions.
Tracking Updates
Tracking information may take 1–3 days after shipment to update in the tracking system.
Shipping Rates
No Standard Shipping Fee
Hunkemoller offers Free Worldwide Shipping. If your order qualifies for shipment, standard shipping costs are included and no additional standard shipping fee is charged.
Customs & Taxes
Duties Are Covered
Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
Tracking Help
Tracking Your Order
Once your order has shipped, tracking information will be provided when available. Please allow 1–3 days after shipment for tracking details to update.
- If tracking does not update immediately, please check again later.
- If tracking shows no movement after several days, contact customer service for help.
- If your package appears delayed, we can review the order details and help with the next steps.
- If you entered the wrong email address, contact us so we can help locate your order information.
Address Accuracy
Wrong or Incomplete Address
Customers are responsible for entering a complete and accurate shipping address at checkout. If the address is incorrect or incomplete, the order may be delayed, returned, or unable to be delivered.
Before Checkout
Review your shipping address carefully before placing your order, including apartment numbers and postal codes.
After Ordering
If you notice an address mistake, contact us immediately. We cannot guarantee that changes can be made after processing begins.
Returned Packages
If a package is returned due to an incorrect address, contact us so we can review the available options.
Package Issues
Lost, Delayed, or Damaged Packages
If your order is delayed, lost, damaged, or arrives with visible delivery issues, please contact Hunkemoller customer service as soon as possible so we can review your order and help with next steps.
Delayed Packages
Delivery estimates may change due to weather, customs review, destination conditions, or other unexpected delivery delays.
Lost Packages
If tracking suggests your package may be lost, contact us with your order number and tracking details.
Damaged Packages
If your package arrives damaged, please send photos of the packaging and item so we can review the issue.
Order Support
When to Contact Us
Please contact Hunkemoller customer service if you need help with tracking, delivery timing, an incorrect address, customs questions, or a lost, delayed, or damaged package.
- Include your order number if available.
- Use the email address entered at checkout.
- Describe the shipping issue clearly.
- Attach photos if the package or item arrived damaged.
Contact Information
Shipping Questions
For shipping support, delivery updates, address issues, customs questions, or package concerns, please email our customer service team.
Email Us
Thank You
We’re Here to Help
Hunkemoller is committed to providing clear shipping information and helpful customer support. If you have any questions about your delivery, please contact us and we will assist you with your order.
