Store Policies
Terms of Service
Last updated: May 21, 2026
Welcome to Hunkemoller. These Terms of Service explain the rules and conditions that apply when you access our website, browse our online store, place an order, create an account, or contact us for customer support.
Overview
Acceptance of Terms
By using the Hunkemoller website, placing an order, or accessing any part of our online store, you agree to these Terms of Service and any related policies referenced on our website.
If you do not agree with these Terms, please do not use the website or place an order through Hunkemoller.
Online Store Terms
You may use the Hunkemoller website only for lawful shopping, browsing, account, and customer service purposes. You agree to provide accurate information and to use the website responsibly.
- You must not use the website for fraudulent, misleading, abusive, or unlawful activity.
- You must not interfere with website security, functionality, checkout, or customer accounts.
- You must not copy, scrape, misuse, or exploit website content without permission.
- You are responsible for keeping your account login information secure if you create an account.
- You agree that order, payment, shipping, and return information must be accurate and complete.
Shopping Information
Products, Pricing, and Availability
Hunkemoller works to present product information, images, colors, sizes, descriptions, prices, and availability as clearly as possible. However, product details may vary due to screen settings, supply changes, style updates, or website display differences.
Product Details
Product descriptions, photos, size information, and related content are provided to help customers make informed shopping decisions.
Pricing
Prices may change without notice. If a pricing or display error occurs, Hunkemoller may correct the error or cancel the affected order.
Availability
Products are subject to availability. Items shown online may sell out, be updated, or be removed from the website.
Orders & Payment
Placing an Order
When you place an order with Hunkemoller, you agree that all information submitted at checkout is accurate, current, and complete. This includes your name, email address, billing details, shipping details, and payment information.
Orders are subject to review, acceptance, payment authorization, product availability, and fraud-prevention checks. Hunkemoller may refuse, cancel, or limit an order if information appears inaccurate, incomplete, suspicious, or unavailable.
Payment
Payment Processing
Payment must be completed through the checkout methods made available on the website. By submitting payment information, you confirm that you are authorized to use the selected payment method.
If payment is declined, incomplete, reversed, or flagged for review, your order may be delayed, canceled, or unable to be processed.
Shipping & Returns
Shipping and Return Policy References
Hunkemoller offers Free Worldwide Shipping as described in our Shipping Policy. Shipping timelines, tracking updates, destination availability, address accuracy, customs coverage, and package support are explained in that policy.
Hunkemoller also offers 30 Days Free Returns for eligible items as described in our Return Policy. Customers must contact customer service first to receive return instructions and return details before sending any return.
Shipping Reference
Please review the Shipping Policy for order processing, estimated delivery, tracking, shipping destinations, and package issue support.
Return Reference
Please review the Return Policy for eligibility, item condition, return instructions, refund processing, exchanges, and damaged or wrong items.
Accounts
Account Information
If you create or use a customer account, you are responsible for keeping your login details confidential and for activity that occurs under your account.
You agree to provide accurate account information and to update it when necessary. Hunkemoller may restrict or close an account if it appears to be used in violation of these Terms or website policies.
Customer Responsibilities
To help us provide a clear shopping and customer service experience, please make sure your information is complete and accurate.
- Use your own valid contact and payment information.
- Keep your shipping address accurate before placing an order.
- Contact customer service promptly if you notice an order or address issue.
- Do not share false, misleading, or unauthorized information.
- Do not attempt to access another customer’s account or order information.
Website Use
Prohibited Uses
You agree not to use the Hunkemoller website, products, services, checkout, customer support, or website content for prohibited purposes.
Unlawful Use
You may not use the website for illegal activity, fraud, abuse, harassment, impersonation, or misleading behavior.
Security Misuse
You may not attempt to damage, disable, hack, overload, reverse engineer, or interfere with the website or checkout system.
Content Misuse
You may not copy, reproduce, distribute, scrape, or exploit website text, images, design, or product content without permission.
False Information
You may not submit false account details, payment details, order information, customer service claims, or return information.
Unauthorized Access
You may not access, collect, or misuse another customer’s account, order, payment, or personal information.
Policy Abuse
You may not misuse promotions, returns, exchanges, discounts, coupon codes, or customer service processes.
Intellectual Property
Website Content
The Hunkemoller website may include text, images, graphics, logos, product names, design elements, page layouts, and other content owned by or licensed to Hunkemoller. You may use the website content only for personal shopping and browsing purposes.
Third-Party Links
External Websites
The website may contain links to third-party websites or services. These links are provided for convenience only. Hunkemoller is not responsible for third-party websites, content, policies, products, or services.
Important Terms
Disclaimer and Limitation of Liability
Hunkemoller works to keep the website accurate, accessible, and secure, but we do not promise that the website will always be uninterrupted, error-free, or free from delays. Product, pricing, availability, and website information may be updated or corrected from time to time.
To the fullest extent allowed by applicable rules, Hunkemoller is not responsible for indirect, incidental, special, or consequential losses related to website use, unavailable products, order delays, technical issues, third-party services, or use of information on the website.
Nothing in these Terms is intended to limit any consumer rights that cannot be excluded under applicable consumer protection rules.
Updates
Changes to These Terms
Hunkemoller may update these Terms of Service from time to time to reflect changes in our store operations, website features, checkout process, policies, or customer service procedures.
The updated version will be posted on this page with a revised “Last updated” date. Continued use of the website after changes are posted means you accept the updated Terms.
Contact
Questions About These Terms
If you have questions about these Terms of Service, online store use, orders, payments, shipping, returns, or account information, please contact Hunkemoller customer support.
Email Us
Thank You
Using Hunkemoller Responsibly
Thank you for shopping with Hunkemoller. These Terms are designed to keep the online store clear, fair, and safe for customers using our website, placing orders, and contacting customer support.
