Privacy & Security
Privacy Policy
Last updated: March 18, 2026
Hunkemoller respects your privacy and is committed to handling your personal information carefully. This Privacy Policy explains what information we collect, how we use it, how we protect it, and how you can contact us about privacy-related questions.
Information We Collect
Personal Information
When you shop with Hunkemoller, contact us, create an account, subscribe to emails, or use our website, we may collect information needed to provide our services and respond to your requests.
Types of Information
The information we collect depends on how you interact with Hunkemoller. This may include:
- Name, email address, billing details, and shipping details.
- Order information, purchase history, product preferences, and customer service messages.
- Account login details, saved preferences, and communication settings.
- Payment-related information processed through PayPal, Stripe, or credit card payment services.
- Website usage information collected through cookies, analytics, and similar tracking technologies.
- Device, browser, IP address, and general location information used for website functionality and security.
How We Use Information
Using Your Information
Hunkemoller uses customer information to operate our store, process orders, improve the website experience, and communicate with customers. We use information only for reasonable business purposes related to your shopping and customer service experience.
Order Processing
We use your information to process purchases, confirm orders, manage payments, prepare shipments, and provide order-related updates.
Customer Support
We use your contact details and message history to answer questions about orders, products, account help, and store policies.
Website Experience
We use website data to maintain store functionality, understand browsing activity, improve navigation, and help prevent misuse.
Email Marketing
If you subscribe, we may send promotional emails, product updates, sale messages, or other marketing communications.
Security
We use information to help protect customers, detect suspicious activity, prevent fraud, and maintain secure checkout experiences.
Legal & Policy Needs
We may use information when needed to comply with applicable requirements, enforce policies, or respond to lawful requests.
Payments
Payment Information
Hunkemoller accepts payments through PayPal, Stripe, and credit card payment services. Payment details are handled by the applicable payment processor so your transaction can be authorized, processed, and completed securely.
We do not use this Privacy Policy to claim that we store full credit card numbers. Payment processors may collect and process payment information according to their own privacy and security practices.
Service Providers
Sharing Information
We may share limited information with trusted service providers who help us operate the store, process payments, fulfill orders, provide customer support, send emails, improve website performance, or protect the website from misuse.
These providers are only given information needed to perform their services. We do not sell customer information as a standard business practice.
Cookies & Analytics
Cookies and Tracking Technologies
Hunkemoller uses cookies, analytics, and similar tracking technologies to support website functionality, remember preferences, improve the shopping experience, understand how visitors use the site, and help measure store performance.
Cookies May Help Us:
- Keep the website working properly and securely.
- Remember items, preferences, or settings during your visit.
- Understand general website traffic and browsing behavior.
- Improve page layout, product discovery, and customer experience.
- Measure the performance of emails, promotions, or website content.
Email Marketing
Marketing Communications
If you subscribe to Hunkemoller emails, we may send you marketing messages about products, promotions, offers, and store updates. You can unsubscribe by using the unsubscribe link in a marketing email or by contacting us.
Data Retention
How Long We Keep Information
We keep personal information only as long as reasonably needed for order processing, customer support, account management, security, recordkeeping, and policy purposes. Retention periods may vary depending on the type of information and the reason it is kept.
Protection & Control
Data Security and Customer Rights
Hunkemoller uses reasonable administrative, technical, and organizational measures to help protect customer information. No online store, website, or electronic transmission method can be guaranteed to be completely secure, but we work to handle information responsibly.
Access
You may contact us to request access to certain personal information associated with your customer account or order history.
Correction
You may ask us to correct or update inaccurate customer information where appropriate.
Deletion
You may request deletion of certain personal information, subject to order, security, recordkeeping, or policy needs.
Marketing Choices
You may unsubscribe from marketing emails or contact us to update your communication preferences.
Cookies
You may be able to manage cookies through your browser settings or device preferences.
Questions
You may contact us if you have questions about how Hunkemoller handles customer information.
Children’s Privacy
Children
Hunkemoller is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review the request.
International Users
Using the Site Internationally
If you access Hunkemoller from outside the country where our store services are operated, your information may be processed in connection with order fulfillment, customer support, payment processing, website hosting, and service provider support.
Policy Updates
Changes to This Privacy Policy
Hunkemoller may update this Privacy Policy from time to time to reflect changes in our store operations, website features, service providers, or privacy practices. The updated version will be posted on this page with a revised “Last updated” date.
Contact
Privacy Questions
If you have questions about this Privacy Policy, your personal information, email marketing preferences, or a privacy request, please contact Hunkemoller customer support.
Email Us
Thank You
Your Privacy Matters
Hunkemoller is committed to treating customer information with care and using it only for clear shopping, service, communication, security, and website purposes.
