Returns & Exchanges
Return Policy
At Hunkemoller, we want your return experience to be clear and simple. Eligible items may be returned within 30 days through our 30 Days Free Returns service when you contact customer service first and follow the return instructions provided.
Return Window
30 Days Free Returns
Hunkemoller offers 30 Days Free Returns on eligible items. The return window begins from the date your order is delivered.
Before sending any item back, please contact our customer service team to receive the correct return instructions and return details.
Start a Return
Email: [email protected]
Return Eligibility
To be eligible for a return, items should meet the conditions below. Hunkemoller may refuse a return if the item does not meet the return requirements or if it is sent back without contacting customer service first.
- The item must be returned within 30 days of delivery.
- The item must be unused, unworn, unwashed, and in its original condition.
- All original tags, labels, packaging, and included accessories should be returned with the item.
- Items must be clean, undamaged, and free from stains, odors, makeup marks, or signs of wear.
- Returns sent without contacting customer service first may not be accepted.
Return Conditions
Items That May Not Be Returnable
Some items cannot be returned for hygiene, safety, or condition reasons. Please review the list below before starting your return.
Worn or Used Items
Items that have been worn, washed, altered, damaged, stained, or show signs of use are not eligible for return.
Hygiene-Sensitive Items
For hygiene reasons, opened, used, or unsealed intimate items may not be accepted unless there is a confirmed issue with the order.
Missing Packaging
Items returned without original tags, labels, packaging, or included accessories may not qualify for a refund.
Final Sale Items
Items clearly marked as final sale at the time of purchase may not be returnable unless they arrive damaged or incorrect.
Late Returns
Items sent after the 30-day return window may not be accepted or refunded.
Unapproved Returns
Returns sent without customer service instructions may be delayed, refused, or unable to be processed.
Return Process
How to Start a Return
Please do not send your return to any address before contacting customer service. We do not display a fixed return address because return details must be confirmed for each request.
- Contact customer service.
Email [email protected] with your order number, full name, email address used at checkout, and the item you want to return. - Wait for return instructions.
Our team will review your request and provide the correct return instructions and return details. - Prepare your item.
Place the item in suitable packaging with all original tags, labels, and accessories included. - Send the return as instructed.
Follow the customer service instructions carefully. Returns sent without contacting customer service first may not be accepted.
Return Shipping Cost
Free Return Service
Hunkemoller provides 30 Days Free Returns for eligible returns that follow the approved return process. If an item is returned without customer service approval or outside the return instructions, additional costs or refusal may apply.
Refund Timing
Refund Process
Once your returned item is received and inspected, approved refunds are processed within 3–15 days. Refund timing may vary depending on your payment provider or bank.
Exchanges & Order Issues
Exchanges, Damaged Items, or Wrong Items
Exchanges
If you need a different size, style, or item, please contact customer service first so we can explain the available exchange options.
Damaged Items
If your item arrives damaged, email us with your order number and clear photos of the item and packaging.
Wrong Items
If you received the wrong item, contact us before returning it so we can review the issue and provide next steps.
Need Help?
Contact Hunkemoller Customer Service
For return instructions, exchange questions, damaged item support, wrong item claims, or refund questions, please contact our customer service team at [email protected]. We’ll help you with the correct next steps for your return request.
